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General Terms and Conditions
These general terms and conditions are an integral part of the contract concluded between the agency and the passenger. By applying for a trip and making a payment, the passenger is considered to have accepted these general terms and conditions. The terms and conditions are published on the website www.slovenia-cycling.com/terms and are publicly accessible.
Terminology
Company - refers to us, the tour operator.
Client - refers to you, the tourist.
Package - denotes the tour, including all services provided as one package.
Application and Contract The passenger expresses interest by making an inquiry, and the agency responds with an offer. The offer includes details about the package and the passenger - the passenger must carefully review the document and report any errors within 7 days of receipt. The passenger must provide personal information of registered individuals, which serves as the basis for preparing the offer and subsequent reservations. If the passenger provides incorrect information, they are responsible for any resulting damages. If there are minors in the group, it is assumed that the applicant also takes responsibility for them during the trip and confirms that they have the legal right to care for the registered members. With the payment of a deposit (30% of the package value), it is considered that the passenger accepts the offer and that the contract is concluded. The agency is obligated to provide the passenger with all services described in the offer.
Registration Fee No registration fee is charged for standard packages offered by the agency.
Payment Payment is possible only through a bank transfer to the agency's account or online payment (methods presented on the website). At the time of registration, the passenger pays 30% of the travel cost. The day of payment is considered to be the day when the agency receives the requested amount in full in its bank account. The remaining amount (70%) must be settled no later than 30 days before the start of the trip. If full payment is not received by this deadline, we reserve the right to cancel the trip, and the passenger has no right to a refund of the deposit. The date of payment is considered to be the date when the amount is received in our bank account, not the date of payment made by the passenger at their bank. If the passenger is late with the payment, they can negotiate an extension of the payment deadline, but they will be charged a penalty of €15 per person for each day overdue. If the passenger applies for a trip that starts in less than 30 days, they must fully settle the package value at the time of registration. The agency may require the passenger to pay certain amounts (e.g., entrance fees for tourist attractions, etc.) independently. In this case, the agency does not act as the organizer of the trip but merely as an informant, and the services of third parties are not part of the package. Only after receiving full payment can we guarantee the execution of the package and the availability of its elements. Upon receipt of the payment, we will issue an invoice to the passenger, showing the amount paid and the activities confirmed.
Prices All prices are in € (Euros). The agency reserves the right to change package prices due to force majeure before the start of the trip (e.g., fuel price increases, hotel price increases, etc.). If the price increase exceeds 10%, the passenger can cancel the trip within 48 hours and receive a full refund. If no cancellation is made, it is considered that the passenger agrees to the price increase.
Cancellation Insurance If the passenger has taken out cancellation insurance, they must claim their rights with the insurance company with which the policy is held. Handling of insurance claims falls under the jurisdiction of the insurance company. You can also take out a Cancellation Insurance with us. If you wish to do so, let us know and we will offer you insurance.
Refusal of Passengers We reserve the right to refuse passengers whom we believe may endanger their own or other passengers' health or property, as well as the property of our business partners during the trip.
Pre-Departure Notice The agency sends a pre-departure notice to passengers at least 7 days before the start of the trip. The passenger must review the accuracy of the information and report any discrepancies immediately to the agency.
Cycling Trips Passengers must adhere to the laws of the country where they are cycling and are responsible for doing so. Even if the agency provides instructions on cycling or routes, the passenger must first comply with the laws of the Republic of Slovenia and is responsible for following them. The agency is not responsible for the health, injuries, or accidents of the passenger during the trip. The agency is not responsible for damages caused by the passenger to people or objects. We do not assume responsibility for road conditions in the country where the tour takes place.
Self-Guided Tours Unless stated otherwise in the offer, self-guided tours take place without tourist guidance or supervision. Passengers participating in self-guided tours are fully responsible for their actions during the trip.
Rented Bicycles The passenger may choose to rent a bicycle and cycling equipment provided through a partner company. Upon receiving the bicycle and equipment, the passenger must inspect the items and immediately report any damages or issues. The passenger is responsible for the proper handling of all rented equipment. In case of loss of the bicycle/equipment or damage to the equipment/bicycle, the passenger is liable for the incurred damages. In case of negligent use of the equipment, we reserve the right to cancel the package without compensation to the passenger.
Luggage and Personal Equipment We are not responsible for damages or theft of the passenger's luggage and equipment during the trip, except during the transportation of luggage:
Luggage Transportation We take responsibility for transporting luggage between various hotels where the passenger will stay according to the contract. The luggage transport takes place between 10:00 and 15:00 or according to the agreement with the passenger. The passenger can prepare one large suitcase (up to 25 kg) and one small bag (up to 10 kg) for transport, and any excess weight or quantity of luggage must be notified to the agency in advance and may require an additional fee. The passenger must lock and appropriately label their luggage before its transportation (name tag). We do not assume responsibility for valuable items, personal documents, and money stored in the luggage. If the luggage is proven to be damaged during transportation, the passenger has the right to claim compensation.
Personal Documents During the trip in Slovenia, the passenger must carry personal identification with them, including during cycling. The passenger is responsible for the validity and appropriateness of their personal documents. The passenger is responsible for obtaining visas and other necessary documents for staying in the Republic of Slovenia. If the passenger has to cancel the package due to the lack of appropriate documentation for entry into Slovenia, they are not entitled to a refund or compensation. In case of loss or destruction of documents, the passenger must arrange for new documents at their own expense. In the event of document theft, the passenger must report it directly to the Slovenian Police units. The passenger must comply with the customs regulations of the Republic of Slovenia and is responsible for any potential violations.
Passenger's Health Each passenger must assess their health condition and ability to participate in the tour. The agency is not responsible for the passenger's health and health issues. The passenger must arrange health insurance for the duration of their stay in Slovenia. Any health-related issues must be resolved by the passenger with the relevant services and insurance companies. If the passenger cancels the trip before its start due to health problems, general conditions regarding trip cancellations apply, and any compensation must be claimed from the passenger's health insurance. If the passenger cancels the contract during the trip due to health issues, they are not entitled to compensation from our company.
Activities and Services during the Trip The package consists of services provided by various partners. The agency may also offer various activities during the trip. The agency is not responsible for the execution of services provided by partners (restaurants, hotels) and activity providers. If the passenger is late for an activity, they bear the costs of the delay, and payments are not refunded. In case of inappropriate behavior, our partners may refuse the passenger's entry or participation. In this case, our agency is not responsible for their actions and cannot provide any compensation.
Passenger's Cancellation of the Contract/Trip The passenger can cancel the contract. In case of cancellation: Up to 45 days before departure, the passenger forfeits the paid deposit of 30% of the arrangement value. From 44 to 30 days before departure, 40% of the arrangement value is charged. From 29 to 20 days before departure, 50% of the arrangement value is charged. From 19 to 15 days before departure, 80% of the arrangement value is charged. Less than 14 days before departure, 100% of the arrangement value is charged. The passenger must submit the cancellation in writing by mail or email. The date of receipt (electronic) is considered for calculating the cancellation deadline. The passenger can also terminate the trip after it has already started. In this case, they are not entitled to any compensation. We reserve the right to withhold 5% of the calculated refund value to cover bank transfer fees.
Organizer's Trip Changes The agency reserves the right to change the package if extraordinary circumstances arise before or during the trip, which could not have been foreseen or avoided and present valid grounds for not concluding the contract if known in advance. We reserve the right to change the order of the program, hotels, and other services without compensation if external circumstances force us to do so. All changes will be provided with the same monetary value as promised and in the most favorable solution possible for the passenger. The company's liability is limited to the non-execution of promised program elements. If we need to change the program due to force majeure, the passenger is not entitled to compensation, but the program can be adjusted in agreement with the passenger. If the initially planned accommodation upon the passenger's arrival is not available, the agency undertakes to provide the passenger with accommodation within the same municipality of equal category.
Organizer's Cancellation of the Trip Changes or cancellations of the trip due to force majeure: In case of changes or cancellations due to force majeure (natural disasters, war, terrorism, etc.) and the consequent interruption of the trip, the passenger is not entitled to any compensation.
Claims The passenger can submit a written claim for an element of the package or the entire package within two months after its completion. Claims must include a reasonable explanation of the irregularity and relevant certificates or evidence. We commit to respond to claims within 8 days of receiving the claim, considering the date of receiving the email or postal shipment. The agency is then obliged to investigate the circumstances of the claim and provide a substantive response, with no time limitations. The passenger can claim compensation for inadequate services. The amount of compensation is limited to the value of the package element for which the passenger is complaining or claiming a refund. Regardless of the complaint procedure, the passenger must settle all claims with the agency, and the compensation will be paid after the completion of the complaint process.
Use of Data All provided data is kept in accordance with the Personal Data Protection Act and the European Directive on Personal Data Protection.